Frequently Asked Questions

Frequently Asked Questions2020-04-09T16:20:29+00:00
Can I code transactions on the mobile app?2020-04-08T13:31:19+00:00

Yes, users can code transactions on the mobile app either during receipt capture and while creating an expense report draft.

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Can the approver edit the transaction coding on the app?2020-04-08T13:32:13+00:00

No, however, they can edit transaction coding on the Expense Track website.

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Am I required to code transactions to upload a receipt image?2020-04-08T13:32:51+00:00

No, coding is not a requirement for submitting a receipt image. Coding is not mandatory at all on the mobile app. Only the date (populated with current date) and the amount are required for submission. However, your Administrator may set the Note field as a requirement.

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Is the mobile app coding screen customizable like it is on the Expense Track website?2020-04-08T13:33:32+00:00

Yes, the coding screen in the mobile app is the same as the coding screen on the website. It will have the same coding values and segments that are set up during your company’s implementation to Expense Track.

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Will notes from mobile app import with the transaction to the ERP system?2020-04-08T13:34:31+00:00

Yes, the Notes or Purpose field (the website field that populates the notes from the mobile app) can be populated into the export file which is imported into your ERP system.

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Is mobile approval only for cash expenses or Comdata Mastercard charges?2020-04-08T13:35:18+00:00

Mobile approval is available for all transactions in Expense Track, both Comdata Mastercard and reimbursable expenses entered.

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If there are defaults set for transaction types, will they automatically fill in the mobile app?2020-04-08T13:37:16+00:00

If accessed from a transaction then yes, the defaults will show. If accessed from receipt capture, it does not default because the expense item is unknown at that time. For best practice, any user with default coding should code only transactions from the mobile app that are allocated differently than the default.

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Is the GL/Job/etc coding on the mobile app mandatory?2020-04-08T13:38:03+00:00

Coding on the mobile app is optional in all aspects, but if a user chooses to code in the mobile app, it will follow the same rules for the segments required in the website.

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If I want to access the Expense Track website on a mobile device, do I have to use the mobile app?2020-04-08T13:40:04+00:00

No, you can access the website from any mobile device without using the mobile app; however, the receipt capture feature is available only on the mobile app.

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If I upload a receipt “offline” in the mobile app, will it automatically upload once there is an internet connection, or is there another step to load it?2020-04-08T13:42:45+00:00

Once your device connects to the internet, the receipt will automatically upload to the website. If not, go to the Receipts screen, swipe right on a receipt, and then tap the Cloud button to manually upload it.

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If I have an expense report in draft state on the mobile app, will the system back it up in case my device is lost or stolen?2020-04-08T13:44:21+00:00

Yes, if you saved the expense reports or uploaded receipt images, the drafts will save and be available on the Expense Track website. However, if you could not upload the receipts due to the mobile app being offline (not connected to a network), or you did not save an expense report draft, you will lose that data if your phone is lost or stolen.

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