Correct Unmatched Comdata Mastercard Transactions

Comdata Mastercard transactions may fail to match to the correct expense item if an error occurs in the mapping. In this situation, the transaction will match to a default expense item determined by your company Administrator and will display a red flag status . In addition, only the Move icon will be available in the Actions column. If this happens, you will need to manually assign the transaction to the appropriate expense item.

For example, in the image below, the transaction entered the system and errored on matching to the correct expense item. Based on a default setting applied by the Administrator, the transaction matched to Please Select. The user will need to select the correct expense item from the Item drop-down to correct this problem. As a best practice, be sure to monitor imported transactions to ensure all items are matched appropriately.

Correct Unmatched Transactions by User

You can also review and correct your Comdata Mastercard transactions on the Expense Import Summary by User page. This page provides access to all of your matched and unmatched imported credit card transactions. You cannot view transactions for other users.

1. On the Expense Track main menu, select Travel & Expense > Expense Import Summary by User.

2. The Import Summary by User page opens with a table list of all your transactions grouped into batches. Each batch contains up to 24 hours of posted transactions. Click a link in the Batch ID column to view a batch’s transaction details.

The Card Transaction Detail page opens with info on each transaction in the batch. Transactions that enter unmatched will be in Exception status and the Exception Type column explains the reason for the exception. If the transaction is in Processed status, edits can be applied only from the Edit Expense Report page. Select a row(s) using the checkboxes in the far left column and then select the More Actions drop-down to perform one of the following actions:

• Archive. Archives the credit card transaction so it cannot be edited or submitted. Note that this does not delete the transaction from Expense Track.
• Reprocess. Sends the transaction for reprocessing to add to an expense report.
• Edit Transactions. Assign the transaction(s) to an existing expense item.
• Export current view. Export all selected rows to an Excel spreadsheet.
• Export All Rows. Export all rows to an Excel spreadsheet.

4. For this example, we selected a transaction that is a duplicate and was not mapped to an expense item. Then, we selected Edit Transactions to fix the discrepancy. This opens the Edit Transaction window. From here, enter the user ID. Be aware that you must enter an existing user ID and spell the name correctly. You cannot create a new user from this window. Click Submit when the error is fixed.

5. Return to the Card Transaction Detail page to see the credit card transaction tied to an expense item. Notice that the expense item has been added but the transaction is still in Exception status. Select Reprocess from the More Actions drop-down to send the item for processing onto an expense draft. If successful, the status will change to Processed.