Follow these steps to submit a card service request.
1. Click the My Cards icon on the main menu. Or, select Travel & Expense > My Cards.
2. The My Cards page contains a list of cards associated with your user profile and details on each card. All data on this page is updated in real-time.
| Field | Description |
|---|---|
| Filters | You can filter the grid by the following values: User, Not Added To Drafts, Unassigned Receipts, Pending Drafts, Open Reports, Date. Your selected filter will remain applied no matter where you go in the website until you remove the filter. |
| User | List of Delegator users that have assigned you as a Delegate user. |
| Employee ID | Employee ID of the Delegator user. |
| Total Transactions | Total number of Comdata Mastercard transactions performed by the Delegator user. |
| Total Amount | Total amount spent by the Delegator user. |
| Not Added to Drafts | Total number of expense items not added to an expense report draft. For example, if the user has an expense item that imported from a credit card transaction, but that item did not attach to an expense report, it will be counted here. |
| Unassigned Receipts | Total number of receipts not yet assigned to a transaction. |
| Pending Drafts | Total number of expense reports pending approval and/or reconciliation. |
| Open Drafts | Total number of expense reports that have not yet been submitted for approval. |
| Total Transactions (bottom of page) | The sum of all transactions for all your Delegator users. |
| Total Amount (bottom of page) | The sum of all funds spent across your Delegator users. |
| More Actions |
Note:The export will take into account any applied filters. |
3. Clicking either Request Replacement or Request Increase opens a window for users to enter details on their request. The fields displayed are dependent on configurations made by your company Administrator, including required fields. Complete the fields and then click Submit.
Note: You can submit only one request per card.
A message dispalys confirming submission fo your card service request.
